Online Inquiry 1-303-522-8502
:[email protected]
Here you will find answers to the most common questions about Runtogen’s cell products and gene-editing services. Whether you are a researcher, educator, or enthusiast, this resource is designed to provide you with the essential information you need. If the answer to your question is not below, please contact scientific support: [email protected]. We will contact you in 24h.
Technical FAQ
Ordering FAQ
The following QC tests are carried out:
A COA, showing the results of these tests, is available for each lot number of cells.
Our cell lines are shipped on dry ice but should be stored in standard mammalian cell culture storage conditions using liquid nitrogen for long-term storage.
Our cell lines are not issued with an Expiry or Best Before date.
At Runtogen, our cells are cryopreserved using a rate-controlled freezer and stored in vapour phase Liquid Nitrogen (LN2). The temperature of Liquid Nitrogen is -196°C, which is below the glass transition point (-132°C) at which biological activity ceases. Our LN2 cryotanks are continuously temperature monitored to guarantee they are kept permanently below the glass transition point to ensure that there is no ice crystal formation inside the cells and ensure that the cellular material does not deteriorate over time.
On receiving one of our cell ampoules, it is recommended that they are stored in vapour phase LN2 or resuscitated immediately to ensure that cell viability is maintained.
BSL1. Runtogen determines the biosafety level of a material based on our risk assessment as guided by the current edition of Biosafety in Microbiological and Biomedical Laboratories (BMBL), U.S. Department of Health and Human Services. It is your responsibility to understand the hazards associated with the material per your organization’s policies and procedures as well as any other applicable regulations as enforced by your local or national agencies.
Various types of cells including tumor cell lines, regular cell lines, IPS/ES cell lines can be used for CRISPR gene editing services.
Seeding density refers to the number of cells per cm2 (for adherent cell lines) or per ml (for suspension cell lines) seeded into a flask when setting up a culture. Check the subculture routine information available on the product detail page on our website and the data sheet included with your order.
All Runtogen’s Cell Lines are validated by PCR amplification and Sanger Sequencing to confirm the mutation at the genomic level.
To avoid genetic drift, Runtogen recommends passing a cell line for no more than two months of continual culturing before reverting back to frozen stock or fresh cells.
Gene knockout cell lines were created using CRISPR-Cas9 gene editing technology, followed by single-cell clonal isolation, validation, and functional testing. All knockout cell lines and their parental lines have been validated at the genomic levels.
Details of the media and culture conditions required for specific cell lines are provided on the product-specific webpage and Datasheet.
If the subculture routine specifies CO2 is required then it is necessary to provide a CO2 supply. If you do not have a CO2 fed incubator you can manually gas the flasks using gas cylinders with the appropriate mix of air and CO2. The requirement for CO2 is linked closely to the type of culture medium used. Some culture media, such as L15, do not require a supply of CO2
If your cell culture is found to be contaminated with mycoplasma, it is best to discard the culture and start over. Curing cell lines of mycoplasma contamination is time consuming and does not always work.
Strict aseptic techniques are the best way to prevent cross-contamination of cell cultures. Perform all cell culture manipulations in a vertical laminar flow hood. Obtain cell cultures from reliable sources such as repositories. Work with only one cell line at a time and completely decontaminate the hood between each use. Also, change gloves when changing from one cell line to another. Use a separate bottle of medium and other reagents for each cell culture. Label all media and reagent bottles with the cell culture name and the date the bottle was first used. Use a fresh, sterile pipet for each different operation. Always label all cell culture vessels clearly with the exact name of the cell line and the date. Label all frozen vials of cells clearly with the exact name of the cell line and the date. Use permanent markers; avoid the use of wax markers, pencils or other non-permanent marker. Keep very good records of all cell culture manipulations and dates written in permanent ink in a bound notebook.
For additional information on preventing cross-contamination please see Ian Freshney’s text, Culture of Animal Cells: A Manual of Basic Technique, 6th edition, Wiley-Liss, 2010.
The primer sequences used for our internal genomic validation are provided on the COA and Datasheet provided with the cell lines. We do not provide the PCR reaction conditions as these should be optimized within your own laboratory.
Yes. These gene edited cell lines were generated under the same culture conditions as the parental lines, including culture media. Please refer to the recommended culturing conditions for each cell line provided on our datasheet.
Yes. Cell lines are provided as isogenic pairs – the mutant cell line and the wild type parental cell line.
You will receive a vial of KO cell line and one vial of wildtype host cell line as control.
Our cell line products are intended strictly for research and laboratory purposes only and they cannot be used in and/or on humans or animals in any way or form.
If vials are immersed in liquid phase LN2 there is a risk of LN2 seeping into the vial; this could result in cross-contamination and an increased risk of the vial exploding when thawed.
We are currently gathering the related information from our scientists. We highly recommend for you to search the product name, Cat# and our company name in Google scholar to find the relevant publications.
Effective segregation of cell lines is essential to safeguard the credibility of your work especially in shared laboratories. In order to do this we would recommend the following steps:
We accept purchase orders (30 days payment terms) by email to [email protected]
You can place an order by purchase order to [email protected] or call us to place the order by credit card. You can find more details here: How To Order
To receive a quote and product availability, you can submit the online inquiry, you can also send us the inquiry email at [email protected] Please indicate the quantity and size of the product you want to purchase in your email. The quote with product availability will be sent to you within 24h.
Please include the following information in your PO:
Please send email at [email protected] Please indicate the quantity and size of the product you want to purchase in your email. The quote with product availability will be sent to you within 24h.
We will send you a confirmation email as soon as we receive your order. You can also contact us at [email protected] to get the info you would like.
For purchase orders, the acceptable payment methods include wire transfer and ACH. For credit card orders, all major credit cards are accepted.
We will send you a confirmation email as soon as we receive your order. We will send you a second email with your tracking details when we have shipped your order.
We ship to more than 50 countries in the world using FedEx/UPS/DHL. We also offer multiple international shipping options. Please contact our customer service for more detailed information.
The shipping cost and transit time will depend on the product, the type of logistics service and the distance to the receiving address.
If it is your first order above $5,000 from our company, we prefer a full up-front payment. Our regular clients are allowed to pay within 30 days after receiving the invoices.
To cancel an order, please contact us via email or call us. For orders that were already shipped, a restocking fee of 60% of the product price will be charged. The customer is responsible for paying for the return shipping cost.
If you find the item has been damaged during transportation, please contact us immediately within 3 days upon receiving the product via email or call us during office hours. We will re-send the order after confirmation.
All our products have passed the QC before shipping. However, we recognize that there is always scope for improvement. In the unlikely event that you find our product not working as described on our datasheet, please contact our customer service via email with all the information you can provide. This would allow us to investigate efficiently. If any our product is found to be faulty at any time during its guarantee period, we will either replace the product or credit you with the full purchase price.